We have prepared this Privacy Policy to inform you about the data that Encore Spaces Limited. (“Encore”) collects from you, how it is used, and how it is protected. This Privacy Policy outlines our privacy and information practices for our website and social media (“Online Services”), as well as our rental kitchen facilities (“Facilities”). Collectively, these services are referred to as the “Services.”

If you have any questions, please contact us at info@encorekitchens.co.uk.

This Privacy Policy does not govern or apply to information collected or used by Encore through other means. It also does not apply to websites maintained by other companies or organisations to which we may link or who may link to us. Additionally, this Privacy Policy does not cover information collected about employees, former employees, candidates, contractors, service providers, or business contacts of Encore. We are not responsible for the actions and privacy policies of third-party websites.

Who Are We?
We are Encore Spaces Limited and its affiliates (referred to as “we,” “our,” or “us”) and operate under the name of Encore or Encore Kitchens. Our registered office is located at 20-22 Vestry Street, London, United Kingdom, N1 7RE. Our company number is 15810949.

What Data Do We Collect?

Online Services

• Personal Data Provided by You: We collect personal data that you provide directly for business purposes, such as when you access our website, enter into a contract, establish an account, register for an event, participate in surveys, or interact with us on social media regarding a potential business relationship. This personal data may include your name, business name, email and physical address, telephone number, profile information, demographic data (e.g., gender, age, country, and preferred language), payment information, and, when necessary, identification or tax-related information.

• Automatically Collected Information: Through our Online Services, we may collect software or hardware information from your device, such as device ID, device type, network information, time zone, operating system version, IP address, and other general system information.

• Cookies: We use Session, Persistent, and Third-Party cookies to enhance your experience on our site. These cookies do not store sensitive banking details. You can disable cookies at any time, though this may impact the quality of your user experience. Please consult your browser or device settings for instructions on managing cookies.

Facilities

• Management and Safety: We collect personal data related to incidents and accidents that occur in our Facilities, including the use of access ID cards, Closed Circuit Television (CCTV), and relevant personal information regarding accidents or injuries.

• Third-Party Sources: We may obtain personal data from third parties and/or link the data we collect from you to additional records made available by these parties. For instance, we receive certain personal data related to kitchen orders to facilitate our services.

• Professional and Client Relationships: During professional or client interactions involving space licensing, we collect personal data such as your name, position, contact details, and entity name, as well as other transaction-related information.

• Facility Services: Some of our Facilities may offer convenience services such as vendor deliveries or Wi-Fi. We collect personal data from you to facilitate the services you request, which may vary by location.

How Do We Use Your Data?
We will only use your personal data as permitted by law. The purposes of collecting personal data include improving and facilitating our Online and Facility Services. We use your personal data in the following ways, including but not limited to:

• Sending communications to you

• Establishing, managing, and maintaining our business relationships

• Responding to inquiries and requests

• Developing, providing, and improving our Online and Facility Services

• Informing you about our services and solutions

• Obtaining feedback on our services

• Providing a personalised experience

• Conducting administrative and business functions

• Ensuring timely billing and payment management

• Updating our records and keeping contact details current

• Compiling website usage statistics

• Recruiting staff

• Assessing website performance and improving operations

• Processing privacy questions, concerns, and complaints

• Fulfilling legal, regulatory, and contractual obligations

Who Do We Share It With?
We do not sell your data to third parties. We may share your personal information with:

• Employees who require access for their roles, on an as-needed basis

• Organisations that support the services you use, including:

• Xero, our accounting platform, which holds financial details for invoicing

• GoCardless, our payment processor, which holds details from your licence with us

• Re-Leased, our property management platform, which holds details on your licence to start your tenancy

• Any party you give us explicit permission to share your data with

• Parties involved in joint ventures, mergers, acquisitions, or restructurings of our business

• Regulatory authorities, when necessary, to enforce our Terms of Service or protect the rights and safety of our customers or others

What Are Your Rights?
You have the right to:

• Access and update some of your information

• Request copies of personal information (subject to certain conditions)

• Ask us to correct inaccurate or incomplete personal information

• Request the deletion of your data, with the understanding that:

• We may retain certain information necessary for legitimate business interests, such as fraud prevention

• We may retain and use your personal information to comply with legal obligations

• Information shared with others (e.g., reviews) may remain publicly visible even after account cancellation

• Object to the use of your data for direct marketing or legitimate interests

• Withdraw any consent previously given; to do so, please contact us at info@encorekitchens.co.uk.

Where Do We Store Your Data?
Data collected within the EEA may be transferred and stored outside of the EEA, provided that appropriate safeguards are in place to ensure adequate data protection.

How to Ask a Question or Make a Complaint
For any questions or complaints, please contact us at info@encorekitchens.co.uk. If you remain unsatisfied, you may refer your complaint to the Financial Ombudsman Service at www.financial-ombudsman.org.uk.

Terms and Changes to This Policy
By using our Services, you accept the practices described in this Privacy Policy, including our use of cookies. If you do not agree with these terms, please refrain from using our Services. We reserve the right to modify or amend this Privacy Policy without notice. Your continued use of our Services following any changes signifies your acceptance of those modifications. If any changes are to be applied retroactively, we will notify you and seek your consent where required by law.

Please note that our Services are continually evolving, and this Privacy Policy may be updated regularly. We encourage you to check this page periodically.